Tenant Guide

All useful information for tenants from the referencing procedure through to notifications that we will send the council and utility companies about your new tenancy can be found below by clicking on the relevant topic. If you can'not find the answers you are looking for then please call us on 01202 776968 or email us at info@more-property.co.uk

Referencing Procedure

We utilise the services of a Goodlord who are a referencing agency so all documents are generated and processed electronically.

Holding Deposit

We require a holding deposit equivalent to that of a weeks rent to be paid when reserving a property. In the unfortunate case that the Tenancy does not proceed due to no fault of the Landlord, then this deposit is non refundable and given to them to cover their losses.

Administration/ Reference Applications

We no longer charge fees to Tenants or Guarantors.

The cost of our services are all covered by the Landlord.

It is imperative that you disclose all relevant facts that may adversely affect your reference outcome, prior to any referencing taking place. Once complete both you and the landlord or ourselves on their behalf will be required to sign the tenancy agreement. prior to the tenancy start date.

Tenancy Agreement

The tenancy agreement outlines both the tenants and the landlord's obligations through the tenancy. Generally, most tenancies tend to start on a six-month agreement however we are able to offer agreements that run for a period of twelve months.

Before signing please read the agreement very carefully, should you have questions regarding this legal agreement please do not hesitate to contact us or seek legal advice.

Both the Landlord and tenant/s will be required to sign a tenancy agreement prior to the tenancy commencing, the agreement outlines both tenant and landlord obligations.

Generally, most tenancies run for a period of twelve months, we will contact you at the end of the tenancy to see whether you wish to renew your agreement for a further period and will liaise with the landlord to organise the documentation. It is important you note that the agreement is made between landlord and tenant, we act for the landlord only.

By legal requirement we will issue you with a sample template agreement which we ask you read very carefully, should any questions arise regarding this legal document we advise you to seek independent legal advice.


Once the tenancy agreement has been signed by all parties, the system we use Goodlord will ask you to pay the remaining monies in full minus the holding deposit. This is made up of the following; First month's rent in advance

Deposit which is normally equal to the first month's rent plus £250

Rental Payment

We will let you know prior to a tenancy starting if the property is managed by us or the landlord. You will also receive an email once your tenancy has started with all the details to set up standing order for future rent payments and contact details if any problems need reporting.

Notice to end a tenancy

To terminate your tenancy subject to term, you will normally be required to give us at least one month notice in writing of your intention to leave, unless otherwise specified in your specific tenancy agreement.Insurance

The responsibility for your belongings are down to you, you must ensure you have adequate contents insurance, the landlord accepts no responsibility and cannot be held responsible for any loss or damage to tenants possessions.


A well-prepared inventory and check-in report protects landlords and tenants alike, providing an accurate description of the condition and contents of a property at the start of a tenancy.

The condition of the property and its contents at the end of the tenancy is then compared back to this report in the form of a check-out report. The inventory clerk will also provide an opinion on whether any damage that has arisen during the tenancy is attributable to the tenants, to �fair wear and tear� or to the landlord as required maintenance.

It is in a landlord�s interest to ensure that inventories are prepared for properties that they own. In the worst case scenario, should you end up in court, the judge will tend to look more favourably on an impartial, unbiased inventory prepared by a third party unconnected to either the landlord or the tenants. Inventories prepared by landlords could be viewed as biased and one-sided.

Normally an inventory of the property condition, furniture and fittings and effects will be prepared by the landlord, or an independent inventory clerk instructed by the landlord prior to the tenancy commencing. The tenancy is checked and agreed between the tenant and the landlord at the tenancy commencement.

Deposit Returns

When your tenancy ends, an inspection of the property will be carried out, either by the landlord or an independent inventory clerk instructed by the landlord.

Tenants� obligations

The responsibility for the property lies with the tenant during the period of tenancy, always ensure that the property is fully secured and that during the winter months steps are taken to prevent freezing of the water and heating system.

Property Inspection

If we are instructed as managing agents for your property, we will carry out quarterly inspections to assess the condition of the property and that everything is being kept in a satisfactory condition. We will always arrange this with you at a mutually convenient time.

Council Tax & Utilities

It is the tenant�s responsibility to inform the utility companies of their occupation of the property at the commencement of the tenancy, and to pay council tax to the local authority. Students, who may be exempt from the payment of council tax, are responsible for informing the Local Authority of this.

Wherever applicable VAT will be charged at the current VAT rate.